Fundraising complaints policy

If you have any concerns about Erskine fundraising, we want to know. Here's how to get in touch.

If you have any concerns about Erskine fundraising, we want to know. You should initially contact our fundraising department:
Email fundraising@erskine.org.uk
Telephone: 0141 814 4555

We will acknowledge your query within 14 days, investigate your concern within three months and advise you promptly of the outcome.

If you are not satisfied with our initial response, contact the Head of Fundraising in writing at, Erskine, Bishopton, PA7 5PU. We will endeavour to resolve your concern as promptly and as amicably as possible.

Still not satisfied?

If you feel your concerns have not been adequately answered, you can contact The Office of the Scottish Charity Regulator (OSCR).

Their address is:

The Office of the Fundraising Standards Authority

Quadrant House

9 Riverside Dr

Dundee

EH12 5HE

Telephone: 01382 220446

Website: www.frsb.org.uk

Online donations

Refunds for online donations may be given at the discretion of the management.

Concerns about public collections

Where your concerns relate to Public Collections, contact:

  • the Local Authority Licensing Officer
  • the Police

Concerns about other issues

Where your concerns relate to:

  • Dishonest handling of funds
  • Misapplication of charitable funds
  • Actions that contravene Erskine’s trust deed or charity law
  • Actions that threaten to bring Erskine into disrepute

you should contact the Office of the Scottish Charity Regulator. Their address is:

Office of the Scottish Charity Regulator (OSCR)

2nd Floor

Quadrant House

9 Riverside Drive

Dundee

DD1 4NY

Telephone: 01382 220446

Website: www.oscr.org.uk