Erskine Vision

A Scotland in which all Veterans and their families, are valued and respected and where high quality care and support, enable them to maximise their potential and quality of life.

Erskine Mission

To lead by collaborative example, in shaping, developing and delivering outstanding, person-centred care, accommodation & holistic support- so that Veterans in Scotland are valued and enjoy a sense of fulfilment in every phase of post-Service life.

CARE

Communication

  • We encourage communication and an honest, open culture.
  • We share communications and work to one common goal
  • We actively engage with all stakeholders to better understand and meet their needs
  • We encourage everyone to confidently and openly express their views
  • We demonstrate empathy with each other and the situations we face

Accountability

  • We take responsibility for the way we behave and are accountable for the work we do.
  • We take responsibility for our decisions, actions and behaviours
  • We demonstrate that we care about others and our work environment
  • We recognise that mistakes do happen and we positively support each other to learn through reflection and feedback
  • We work as a team to ensure the highest possible standards of service

Respect

  • We respect ourselves and those around us.
  • We respect our residents’ dignity, privacy and independence
  • We treat people in the way we would like to be treated ourselves
  • We are always kind, courteous and honest
  • We appreciate and understand each other’s contribution

Excellence

  • We strive to deliver the highest standards of excellence in everything we do.
  • We always put our residents first
  • We strive for excellence in all areas of our work
  • We understand our roles and responsibilities and agree realistic expectations
  • We always challenge ourselves to do better