Frequently Asked Questions
Why have Erskine decided to re-start door to door and private site fundraising?
COVID-19 has hit our Veterans hard. The continued loyal support from regular donors helps ensure we can continue to provide vital support to ex-Service men and women.
Regular donations are vital, now more than ever, additional costs of PPE, hygiene equipment, testing and adaptations need to be met to maintain our high standards of care during this challenging time. Regular donations from our supporters are crucial as they provide an efficient and reliable source of income. Regular donations allow Erskine to deal with present challenges and plan our ongoing care for the future.
Each week we must raise £200,000 to provide our high standard of care for Veterans. It’s only thanks to the ongoing kindness of our supporters that we can continue to be here for ex-Service men and women when they need us most.
What safety measures have been put in place during the Covid-19 pandemic?
All fundraisers will be trained in COVID-19 health and safety measures and social distancing. Fundraisers will maintain a 2m distance from members of the public and each other. We won’t fundraise in areas where a 2m distance can’t be maintained or fundraisers have to go inside, e.g. flats or apartments.
Only one fundraiser will approach a door at any time. All fundraisers will wear face coverings and will use hand sanitiser and anti-bacterial wipes. Contactless sign up forms are now available. Supporters can scan a QR code or receive an SMS with a link to enter direct debit details and confirm signup. Where this is not possible, or a supporter does not wish to use the contactless sign up option, a tablet will be provided – it will be disinfected before and after every use.
Fundraisers will only leave behind leaflets if a member of the public requests this. Fundraisers will ask if members of the public are happy to proceed with the conversation and will respect those who do not want to take part. If a fundraiser believes or discovers that a member of the public is vulnerable, self-isolating or uncomfortable holding the conversation, the fundraiser will politely move on.
Where will Erskine carry out door to door and private site fundraising?
Our fundraising is planned to take place across Scotland. We may also fundraise at events or in local shops. Our current campaign is planned to run from September 2020 to September 2021. We always obtain permission from the relevant local authority before fundraising in a particular region. We are closely monitoring Government guidance and will be adhering to localised restrictions and lockdowns.
We will be monitoring the areas we visit and ensure our fundraisers continue to be mindful and act with sensitivity at all times. If you would like to find out if our fundraisers are working in your area please contact us on 0141 814 4657 or email firstname.lastname@example.org
How do I recognise an Erskine fundraiser?
Our fundraisers always wear Erskine branded clothing and identification badges and will be carrying electronic tablets and Erskine information, such as welcome packs. We work with a fundraising agency called Appco UK to carry out our campaign. Fundraisers are provided with an authorisation letter signed by a senior member of the fundraising department at Erskine to confirm they have been employed to fundraise on our behalf in a specific area. We work closely with Appco UK to ensure our representatives adhere to the fundraising regulations and Codes of Practice set out by the Institute of Fundraising.
If you have any questions or concerns about a fundraiser who you spoke to, feel free to contact us on 0141 814 4657 or by email on email@example.com and we would be happy to help.
Are Erskine fundraisers trained?
Yes! We work closely with fundraisers before they start any of our campaigns to ensure they are trained to the high standards we expect. In the past fundraisers have been able to visit our Homes and meet with Veterans to see first-hand how their work and your generosity will be changing lives. In order to protect everyone’s health at this time face to face meetings will not take place, however fundraisers will be able to experience the care and services Erskine offer through video.
Will fundraisers ever ask for cash, cheque or card donations?
No, Erskine will never ask for cash, cheque or debit/credit card donations at your door.
The purpose of our door-to-door and private site fundraising is to raise awareness of Erskine and our care for Veterans. Fundraisers will encourage support through regular donations by Direct Debit.
If you would like to make a donation please contact our fundraising department directly on 0141 814 4657.